FNB continue to build competitive advantage over their Big Four counterparts. Recently they’ve rewired their offering and communication to focus on benefits and value. In another milestone they have just launched their new branch concept: Dot FNB is a high-tech, service geared, cashless environment (except for ATMs) that’s said to be “a whole new level in banking efficiency”.
The clear line of sight, high tech feel and counter full of tablets on display make it easily mistakable for a technology retailer.
(via & more http://livinglab.hklmgroup.com/article/redefining-retail-banking-dot-fnb/)